Why hasn’t my order shipped yet?

Due to the worldwide reach of our business, delivery times may be longer. Our process is designed to ensure that you receive top-quality components at competitive prices.

Here are the key stages of our procurement, testing, and shipping process:

  • Procurement: Our team of over 100 buyers will search the market for the best quality components at the best prices. Please be patient with us as we find the components that meet your exact specifications.
  • Testing: Every batch of parts we source undergoes testing to ensure quality and compliance with the manufacturer’s intended fit, form and function. If any of these tests fail, we will work around the clock to find replacement parts that meet our exacting standards.
  • Transit: After testing, your parts will move to our offices where we package and ship them to you.

If you need any further assistance, please submit a help request and someone from our team will be happy to assist.